Tegsoft Telescope

Tegsoft Telescope key features:
 - Defining and managing all installed contact center systems - Monitoring call traffic for all queues - Monitoring Agents’ current status - Reviewing Agent statistics: the total number of calls, the total number of incoming calls, the total number of outgoing calls, total login duration, total not-ready duration, total call handling duration, total talk duration - Sending feedback to the Tegsoft developer team - Changing agent status (New)