Manage client communications and team collaboration with real-time messaging and file sharing. Access shared drives and internal tools from mobile or desktop. Participate in dedicated loops for structured support and information exchange.
Manage business referrals by tracking progress and receiving updates. Send client referrals to other agents. Receive inbound referrals from agents in different markets. Prioritize visibility for inbound referrals.
Access conversations with users and respond in real time. Monitor live chats and bot interactions. Allow customer service agents to reply directly from their smartphones. Manage bot activities and messages on mobile devices.
