Technicians receive real-time notifications and track open incidents. They can update incident statuses, add notes, and access tickets. Employees can submit requests and view support resources.
The app replaces paper-based field service processes with automated operations. Global workforces receive wireless access to real-time information to improve service margins and profitability.
Track and dispute NYC parking tickets by uploading photos and details. Submit disputes with evidence. Monitor license plate activity for violations. Receive updates on case status. Pay only if the wins the .
Submit tickets by selecting categories and choosing the appropriate form. View ticket status and message technicians directly. Access and customize knowledge base topics for quick reference.
Manage field tickets with creation and status updates. Perform gauge calculations and collect measurement data. Document billable activities and capture signatures. Store and retrieve data offline in areas without cellular service.
Order and manage services by placing requests for Smart Hands, Work Visits, shipments, and trouble tickets. Review and approve orders and shipments. Communicate with technicians. Clone, modify, or cancel orders. Generate reports on orders and users.