The app provides field service technicians remote access to customer and service request information. Technicians can update tasks, capture details, access inventory, and manage parts with or without internet connectivity.
Commercial service contractors manage jobs better.
The app provides commercial service technicians with access to job details, time tracking, and media documentation. It allows for reporting issues, viewing asset history, and receiving schedule updates, reducing office trips and calls.
Receive real-time delivery tasks with customer details and order information. Access navigation using Apple Maps, Google Maps, Waze, or Here We Go. Track delivery progress and avoid traffic.
Manage tasks with real-time updates and offline access. View work orders, track time, and access customer information. Receive in- notifications and update job statuses. Sync data with the Salesforce1 platform for centralized management.
Order and manage services by placing requests for Smart Hands, Work Visits, shipments, and trouble tickets. Review and approve orders and shipments. Communicate with technicians. Clone, modify, or cancel orders. Generate reports on orders and users.
Technicians receive real-time notifications and track open incidents. They can update incident statuses, add notes, and access tickets. Employees can submit requests and view support resources.
Access valve adjustment and troubleshooting guides offline. View detailed procedures for hydraulic elevator control valves. Retrieve technical support information directly on devices without internet.