View active incidents with details, status, and priority. Assign tasks, add comments, and track resolution progress. Access real-time alerts and collaborate with team members. Receive notifications and manage on-call schedules.
Create and manage orders with customizable templates. Track tasks and equipment status in real time. Assign tasks to team members and receive notifications. Generate reports and monitor progress across facilities.
Track client sessions and capture data in real-time. Complete documentation offline. Use AI-powered note assistance to save time. Streamline workflows for efficient operations. Send receipts and manage client information securely.
Access insurance quotes and policies instantly. Insure vehicles through a digital agent. View policy details and manage coverage. Communicate with agents and carriers securely. Track insurance status and make payments online.
Manage requests, tasks, and approvals with real-time dashboards and an AI-powered voice assistant. Switch between service desk instances and modules. Create and assign tickets. Track progress and approvals across departments.
Track requests and move cases forward. Stay informed 24/7 with real-time notifications. Access a library of knowledge articles. Use the Service Catalog to fulfill requests faster. Interact with the Now Virtual Agent for .
Make and receive calls using a softphone interface. Send and receive XMPP messages. Check call status and transfer calls using shorthand extensions. Access presence information. Connect over WiFi or cellular data.
Manage conversations, bookings, and payments in one
Manage customer interactions with real-time messaging, bookings, and reviews. Handle payments and marketing automations within a unified dashboard. Schedule appointments and sync team communications across channels, including SMS and social media.