Manage customer interactions on Facebook and Instagram through live chat. Assign conversations to team members, track messages, and respond in real time. Personalize messages and improve response times to enhance customer engagement.
Manage contacts by filtering and organizing data into smart lists. Engage in two-way email and SMS conversations. View real-time notifications and access dynamic contact cards with customer details. Monitor and manage online reputation.
Enable customers to text for support, allowing real-time replies and conversation history. Send automated follow-ups, personalized messages, and multimedia content. Track interactions and analytics to improve customer service and sales strategies.
