Manage tickets with custom searches and filters. Exclude specific queues or users. Create and organize custom queries into groups. Add photos from the device camera to comments or replies.
Use a business phone number to send and receive text and picture messages to any US cell number. View messages across multiple devices with one sign-in. Access messages from any browser and allow multiple users to reply to messages.
Devices across phone, tablet, and PC. View iPhone photos and videos on PC. Transfer files between devices. Reply to messages from PC. Launch apps via Tap to Launch on compatible PCs.
Send and receive text messages using a business phone number. Communicate with any US cell phone number. View messages on multiple devices with one sign-in. Access messages via browser on any computer. Support sending and receiving picture messages.
Manage customer support tasks on the go with real-time message tracking and inbox management. Access omni-channel support features, respond to inquiries, and collaborate with team members.
Receive and place business calls from your iPhone. Manage call forwarding rules. View coworkers' contact details and status. Access voicemail messages.
Manage customer support tickets with a mobile helpdesk. Create, filter, sort, assign, and update tickets. Customize views with custom fields or labels. Respond quickly from any location. Attach files from your device.