The app provides real-time performance metrics and statistics for skills and agents. It offers customizable thresholds that visually indicate when call center metrics fall outside acceptable boundaries.
Manage feeding schedules with real-time instructable feed sheets. Adjust pen counts and load new rations remotely. Access built-in analytics to track employee accuracy. Allow consultant access and use a setup guide for configuration.
View account performance with interactive filters and date-specific reviews. Access key metrics like SL, AHT, ASA, and call data. Dive deeper into detailed figures for each metric. Sync with Cisco, Genesys, CRM, and QMS systems.
