The app provides real-time contact center statistics from ACD, PBX, and CTI systems. Managers receive automatic alerts when thresholds are exceeded and can view details and send instructions.
Accept and manage job requests in real time. View upcoming appointments and receive push notifications for new tasks. Navigate to job locations using integrated maps. Communicate with clients via in- chat.
The app provides real-time coordination of field operation tasks. It enables field agents to receive job notifications and manage workflow to completion, including costs, call-out charges, client signatures, and invoicing.
