The app offers a secure browsing experience with tabbed browsing and gesture support. It integrates with Good Dynamics technology for secure tunnels, data encryption, remote wiping, and policy controls.
The app provides real-time performance metrics and statistics for skills and agents. It offers customizable thresholds that visually indicate when call center metrics fall outside acceptable boundaries.
The app mirrors Perspective's entry, edit, and search functionality. Users can enter new incidents, add information to existing records, search across the system, and save drafts for offline access.
The app allows customers to track loads and view shipment details. Drivers can receive shipment information, check in and out of locations, and upload signed documents to the Arcline dispatch system.
