Manage tickets, track issues, and resolve requests
Manage customer support tickets with priority levels, tags, and custom fields. Assign tickets to agents, set SLAs, and track resolution times. Integrate with email, chat, and social media. Generate reports and monitor team performance.
by Jitbit LP★ 4.568 ratingsBusinessFreeData updated 2026-09-08
Receive alarms and view tickets from Cloud or Alcedo Inhouse. Edit, acknowledge, and close tickets remotely. Access features on smartphone or tablet. Only available for registered users.
The app provides a two-factor authentication solution using mobile devices for passcode generation. It addresses provisioning, management, and support costs while maintaining usability.
