The app makes VoIP calls using the SIP protocol for signaling. It supports all codecs and runs behind NAT or private IP, integrating with the address book.
The app provides unified communication services including single identity, directory lookup, enterprise telephony, and call routing control. It offers visual voicemail and instant messaging for business communication.
The app integrates fixed and mobile phones into a single hosted service. Users can manage their BT One Phone service, view presence status, and access a company directory.
The app provides real-time contact center statistics from ACD, PBX, and CTI systems. Managers receive automatic alerts when thresholds are exceeded and can view details and send instructions.
