Field service technicians access job details, communicate with customers, and record installation photos. View schedules, update job statuses, and submit reports directly from the field.
Manage calls by tracking technician locations and job statuses in real time. Log work orders and update client information directly from the field. Sync data with Enterprise to avoid double entry and streamline operations.
Book home services like electrician, plumber, or appliance installation. Search for services, submit requests, and receive notifications. Communicate with technicians, accept or decline service offers, and track order status.
Manage customer accounts by searching for customers and viewing recently accessed accounts. Check accounts in alarm or on test. View site information and event history. Put accounts on test, view live test signals, and remove accounts from test.
Order and manage services by placing requests for Smart Hands, Work Visits, shipments, and trouble tickets. Review and approve orders and shipments. Communicate with technicians. Clone, modify, or cancel orders. Generate reports on orders and users.
