Manage customer support tickets from multiple channels including email, phone, chat, Facebook, Twitter, and website. View all accessible tickets, prioritize them, and respond directly from your phone.
Communicate with families through in- messages, email, SMS, or phone calls. Automatically translate updates into over 100 languages. Schedule conferences and events within the .
Manage multiple accounts and organize inbox with smart sorting. Summarize long threads and attachments instantly. Draft replies quickly using AI. Set priorities and track tasks directly from emails. Share notes and files with members.
Communicate with visitors through . Respond to messages in real time and stay available from anywhere. Manage conversations and enhance customer interactions directly from the .
Access and customer messages from iPhone or iPad. View all interactions in one place. Reply to messages, categorize contacts, and manage customer inquiries directly within the .
Plan and view media content across multiple platforms. Schedule posts for Instagram, Facebook, Twitter, TikTok, LinkedIn, YouTube, and more. Receive alerts for manually set posts. Repost or create new content using assets from the Library.
Receive real-time push notifications for instant communication. Reply to SMS via a shared team inbox. Send individual or mass messages to contacts. Assign conversations to teammates. View customer details and start texting instantly.
Manage requests, resolve issues, and track progress
Mobile allows agents to triage, act on, and resolve service requests offline. Update work status and accept tasks via native device features. Manage end user issues with an intuitive interface. Sync data when online.
Manage team communication with threads that keep conversations focused and relevant. Create channels to track projects and topics. Share files and messages within threads. Collaborate asynchronously without distractions.
Record and analyze customer conversations to identify key insights and improve communication. Automatically generate notes from calls. Provide feedback on speaking patterns to enhance service quality and sales effectiveness.
Record audio and convert to text with automatic transcription. Summarize content to extract key points. Organize notes into structured formats with tags and folders. Search for specific information within notes.
Translate spoken language in real time with text or direct dubbing. Support Universal Mode for understanding any content. Enable international business calls, travel conversations, and live gaming sessions.