The app provides real-time performance metrics and statistics for skills and agents. It offers customizable thresholds that visually indicate when call center metrics fall outside acceptable boundaries.
Track employee break compliance and monitor labor costs with historical data and analysis tools. Set reminders for breaks, calculate savings from reduced missed breaks, and minimize legal risks.
View employee profiles to see contact information, job titles, and recent activity. Search for teammates to send recognition or connect. Track upcoming birthdays, anniversaries, and new hires.
Access services including room and office booking and validation. View and navigate building maps. Control room settings like lights and temperature. Report issues such as cleaning or IT problems. Use QR code scanner for booking validation.
