Monitor customer interactions in real time with queue views and performance analytics. Track agent activity, response times, and call volumes. Generate reports and set up alerts for key metrics.
Documents, invoices, and notes as PDF or JPG. Edit scanned pages, add text, and share files directly. Organize and manage saved documents with storage integration.
Manage requests, tasks, and approvals with real-time dashboards and an AI-powered voice assistant. Switch between service desk instances and modules. Create and assign tickets. Track progress and approvals across departments.
Manage international calls and SMS with local or toll-free numbers in 58 countries. Create and manage call centers, helpdesks, or sales teams. Use built-in CRM, rating , and integrations for telephony.
