Technicians receive real-time notifications and track open incidents. They can update incident statuses, add notes, and access tickets. Employees can submit requests and view support resources.
Guangzhou Tongwang Technology Development Co, Ltd.
Manage service dispatch and field operations
Manage service requests and track technician progress. Dispatch services, manage field operations, and handle in-house repairs. Order parts and access technical support. View workflow status and update job details in real time.
Create and manage inspection reports directly from the field. Log maintenance requests and track their status. View property details and tenant information. Communicate with team members and update job progress in real time.
Technicians and crews can connect with the office, manage schedules, and access real-time updates through an intuitive interface. View task assignments, update job statuses, and communicate with team members directly.
Capture work orders and update job statuses in real time. Log maintenance activities and asset details. Sync data with IBM Maximo Asset Management. View equipment locations and maintenance history. Submit photos and notes during field visits.