Report facility and maintenance issues directly from a mobile device. Submit service requests that are automatically sent to NEXGEN and assigned to maintenance teams. Track issue status and resolution in real-time.
Monitor and interact with alarms, reports, and team chat from multiple systems. Receive push notifications for updates. Temporarily suppress notifications using Do Not Disturb mode. View alarm summaries and access real-time data.
Manage IT operations by creating, viewing, updating, replying to, and closing tickets. Track projects, tasks, and milestones. Initiate remote sessions for troubleshooting, script execution, and alert resolution.
Submit service requests with photo attachments to address non-emergency issues. Track request status and receive notifications when completed. Provide comments and monitor multiple requests.
