Manage calls by tracking technician locations and job statuses in real time. Log work orders and update client information directly from the field. Sync data with Enterprise to avoid double entry and streamline operations.
Field engineers and inspectors can input data remotely using the FDI . Access procedures, design drawings, and inspection guidelines. Submit findings, track progress, and retrieve supporting documents for ASME, OM Code, and corrosion programs.
Manage work orders and update task statuses. Perform equipment inspections and maintenance. Access secure knowledge bases and asset information. Track service requests and schedule follow-up actions.
Access remote technical support via live video calls. Share photos, videos, and audio for problem analysis. Communicate through chat during sessions. Connect with experts for real-time guidance and solutions.
Manage service requests and assign tasks to remote technicians. Track job status in real time. Send instructions and receive updates via messaging. Log service history and generate reports. Share location data for accurate dispatch.
Track requests and move cases forward. Stay informed 24/7 with real-time notifications. Access a library of knowledge articles. Use the Service Catalog to fulfill requests faster. Interact with the Now Virtual Agent for .
Collaborate remotely in lab, line, and suite environments. Share real-time video, annotate with laser pointers and drawing tools. Use AR arrows for guidance. Access intelligent tools and improved interface for better user experience.
Manage tasks, track progress, and automate workflows
Manage field operations with AI-driven automation for dispatch, routing, and job tracking. Receive instant notifications on arrivals, delays, and completions. Access a live dashboard to monitor team performance and activity.