Manage requests, resolve issues, and track progress
Mobile allows agents to triage, act on, and resolve service requests offline. Update work status and accept tasks via native device features. Manage end user issues with an intuitive interface. Sync data when online.
Manage tasks and workflows through customizable mobile micro applications. Access real-time data and notifications. Integrate with Marvel Mobile Builder for design. Collaborate across teams with shared dashboards and reports.
Track requests and move cases forward. Stay informed 24/7 with real-time notifications. Access a library of knowledge articles. Use the Service Catalog to fulfill requests faster. Interact with the Now Virtual Agent for .