Manage customer interactions with in- SMS and email tracking. Record phone calls for better service. Create invoices, estimates, and accept payments. Schedule employee tasks and dispatch work. Track sales and operations data.
View dispatched load summaries and detailed itineraries. Access contact information for dispatchers, shippers, and consignees. Share tracking updates and GPS locations for in-transit loads. Communicate with stakeholders in real time.
Manage customer cases with case lists and details, including priority settings, re-assignment, and case closure. View dashboards for customer journey insights and use dashboard cards for detailed data. Contact customers via call or email.
