Make and receive calls using VoIP with device portability. Transfer active calls between devices without interruption. Maintain consistent user identity across all devices. Sync with OITVOIP platform for unified communications.
Access conversations with users and respond in real time. Monitor live chats and bot interactions. Allow customer service agents to reply directly from their smartphones. Manage bot activities and messages on mobile devices.
Submit service requests with photo attachments to address non-emergency issues. Track request status and receive notifications when completed. Provide comments and monitor multiple requests.
